Call Center Inbound Software

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Establish call center inbound software and operate an efficient call center with this authoritative guide that covers everything from choosing the best site call center inbound software and buying the right equipment call center inbound software and software to managing agents, monitoring productivity, call center inbound software and enhancing customer relationships.
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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment by Brad Cleveland,

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
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One Night @ the Call Center - One Night @ the Call Center is a book written by Chetan Bhagat, an Indian author. The book revolves around a group of six call center employees.

Software Freedom Law Center - The Software Freedom Law Center (SFLC) was launched in February 2005 with Eben Moglen as Chairman.

Issue tracking system - Issue tracking systems are computer software packages that manage and maintain lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's others employees.

Decal (software) - Decal is a plugin architecture for creating and running third-party tools for use with Asheron's Call. It provides a variety of Application Programming Interfaces for programmers to use to create plugins that can interact directly with Asheron's Call, expanding the functionality of the game.

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